Customer Care and Receptionists

Southpaws are looking for a Full-Time Receptionist to join our new team at Southpaws Moorabbin. 

Southpaws are expanding!

Our team of highly skilled and compassionate veterinarians, nurses, and support staff are dedicated to delivering the best possible care to every patient that comes through our doors.

We are looking for talented and passionate individuals to join our growing team and help us serve the community. If you have a love for animals and a desire to make a difference, we encourage you to apply for one of our open positions. We can’t wait to meet you (and your furry friends!).

As an Employer

Our teams of industry experts ensure that the very best surgical, medical, cancer and critical care is delivered in a professional and comforting environment for pets and their families. SouthPaws is one of Australia’s best veterinary referral hospitals, priding ourselves on the highest level of patient care. We aim to be the first choice for expert veterinary care, providing superior health outcomes for our patients by investing in the best technology, facilities, people and expertise.

The ideal candidate will be customer-focused, willing to go the extra mile and have an eye for detail. Compassion and empathy for both people and their furry family members is a must. You will be able to work independently and as part of a team whilst demonstrating strong communication skills, along with having a collaborative team approach.

The ideal candidate should have: 

• Minimum of 2+ years’ experience in Reception or Customer Support
• Exceptional customer service skills and phone manner
• Excellent at time management and multi-tasking
• Polite and resilient nature
• A willingness to get involved in all areas of the clinic
• Energetic and driven
• Ability to use initiative, assume responsibility for tasks and to resolve problems

Duties include, but are not limited to:

• Delivering outstanding client care to all patients and owners
• Handling client enquiries professionally in person, by email and over the phone
• Administration duties and associated tasks
• Managing the day-to-day appointment schedule
• Taking payments and balancing the till at the end of the day
• Product sales and client education
• Ensuring front of house is always clean and presentable

What We’re Offering

• People-centric working conditions, rostering and work life balance
• Industry-leading employee discount scheme for family pets
• Dedicated HR and Training functions to help you fulfil your career goals and achieve your potential
• Monthly check-ins and a dedicated platform for feedback and accountability at all levels in the hospital
• Monthly company-wide social initiatives to support deep, genuine relationships with colleagues

What We’re Looking For

Southpaws are proud of our values and look for these positive characteristics in all applicants:

• Professionalism
• Integrity
• Trust
• Compassion
• Humour
• Innovation
• Teamwork

Apply Now

If you would like to have a discussion about joining Southpaws, please send an email with your application to HR@southpaws.bestvaluedigital.dev